Privacy Policy

Introduction

smartanchorora SARL ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the data we collect from users of our website and services.

As a Luxembourg-based company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

Data Collection

We collect personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Professional information related to certification enquiries
• Messages and communications sent through our contact forms
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Website usage data and analytics information
• IP address and browser information
• Cookie data and tracking information (with your consent)
• Device and technical information

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• To provide professional certification marketplace guidance and support services
• To respond to your enquiries and communicate with you about our services
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To analyse website usage and improve our services
• With your consent, to send you relevant information about our services

The legal basis for processing your data includes contract performance, legitimate interests, legal compliance, and your explicit consent where applicable.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and providing services
• When required by law or to comply with legal obligations
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.

• Contact enquiries: 3 years from last contact
• Client data: 7 years after service completion (for legal compliance)
• Website analytics: 26 months (Google Analytics default)
• Cookie data: As specified in our cookie policy

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@smartanchorora.pro or call +352 28300395.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection and security

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.